Updated Date: 27th December, 2024
At Wealth Notes, we strive to ensure our customers are satisfied with their purchases. This Refunds and Returns Policy outlines the terms and conditions for refunds and returns of our digital products. Please read this policy carefully before making a purchase.
1. Digital Products
All products sold on weathnotes.com are digital in nature. Once a product is downloaded or accessed, it cannot be returned. However, we are committed to addressing issues and providing solutions where possible.
2. Eligibility for Refunds
Refunds are granted under the following circumstances:
- The product was not delivered as described (e.g., missing files or incorrect content).
- The product is defective or corrupted, making it unusable.
- You were charged incorrectly or in duplicate.
Refunds are not granted for:
- Buyer’s remorse or change of mind.
- Inability to use the product due to lack of knowledge, hardware, or software incompatibility (unless explicitly stated as compatible).
- Misuse or unauthorized modifications of the product.
3. Timeframe for Refund Requests
Refund requests must be submitted within 14 days of the purchase date. Requests made after this period may not be eligible for a refund.
4. How to Request a Refund
To initiate a refund request:
- Email us at [email protected] with the subject line “Refund Request.”
- Provide the following information:
- Full name
- Email address used for the purchase
- Order number or receipt
- Reason for the refund request (including screenshots or supporting documentation, if applicable).
Our team will review your request and respond within 5 business days. If the refund is approved, it will be processed within 7 business days and credited back to your original payment method. Depending on your financial institution, it may take additional time for the funds to appear in your account.
5. Refund Fees
In most cases, refunds are processed free of charge. However, certain payment processors may deduct a non-refundable transaction fee, which will be disclosed to you during the refund process.
6. No Returns for Digital Products
Since all products are digital and delivered electronically, they cannot be returned once accessed or downloaded. We recommend reviewing product descriptions and specifications carefully before making a purchase.
7. Product Access and Issues
If you experience technical difficulties accessing a purchased product, please contact our support team at [email protected]. We will work with you to resolve the issue promptly.
8. Exceptional Circumstances
In rare cases where circumstances fall outside the terms outlined above, we may consider exceptions at our sole discretion. Any exceptions will be reviewed on a case-by-case basis and do not establish a precedent for future cases.
9. Contact Information
If you have questions about this policy or need assistance with a refund request, please contact us:
Wealth Notes
1110-H/N 15 BooYe Nkpa St., Thy Will, Accra, Ghana
Email: [email protected]
10. Changes to This Policy
We may update this Refunds and Returns Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the revised date. Please review it periodically.
Thank you for choosing Wealth Notes. We value your trust and are committed to providing high-quality digital products and excellent customer service.